Incidents of physical and verbal abuse towards TfL staff
Request ID: FOI-2759-1920
Date published: 31 March 2020
You asked
I would like to know:
A) The number of reported incidents of physical abuse toward TfL staff on the London Underground, for each month of the year for every year since 2014 (i.e. for every month from January 2014 until the most recent month available).
B) The number of reported incidents of verbal abuse toward TfL staff on the London Underground, for each month of the year for every year since 2014 (i.e. for every month from January 2014 until the most recent month available).
If you need any clarification then please do not hesitate to contact me. Under Section 16 it is your duty to provide advice and assistance and so I would expect you to contact me if you find this request unmanageable in any way.
I would also like to request that the information is sent back in an Excel spreadsheet. Please send confirmation of receipt of this request and I look forward to hearing back within 20 working days.
We answered
TfL Ref: FOI-2759-1920
Thank you for your email received by Transport for London (TfL) on 10 December 2019.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.
There are over 1.3bn journeys made on the London Underground annually. Our staff work hard to serve the millions of customers who use our network every day and have the right to go about their work without fear or intimidation. TfL takes workplace violence extremely seriously and we always encourage staff to report any instance of abuse whether physical or non physical so that preventative measures can be taken, and the strongest penalties brought against offenders.
TfL has staff dedicated to workplace violence reduction embedded or working alongside the Metropolitan Police Service (MPS) and British Transport Police (BTP). These special units were established to investigate physical assault and verbal aggression on staff, public order offences and hate crimes, among other offences. The units have significantly improved the quality of staff assault investigation and feedback, as well as victim care and support.
Please find the requested information attached.
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall
FOI Case Officer
Information Governance
Transport For London
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