Please can you provide me with an yearly breakdown of: - How many incidents of people falling between the train and the platform have occurred since 2006? - How many passenger interface incidents has TfL recorded since 2006? - how many incidents of people falling between the train and the platform have occurred since 2006 on the following stations: Bank London Bridge Liverpool Street Canary Wharf Monument St Paul's

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TfL Ref: FOI-2755-1819

Thank you for your Freedom of Information request received on 16^th January 2019 asking for information about incidents of passengers falling between the train and platform on the Underground since 2006.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. Your questions are answered in turn below:

Question 1: Please can you provide me with a yearly breakdown of:

1. How many incidents of people falling between the train and the platform have occurred since 2006?

    

2. How many passenger interface incidents has TfL recorded since 2006?

Note that the Tube handles up to 5 million passenger journeys per day and the safety and welfare of all our customers and staff is paramount. Incidents of our customers being injured getting on and off Tube trains are rare, and the vast majority of incidents result in either no injuries or only minor injuries being caused. Major injuries are very rare and account for fewer than 2% of all incidents (one for about every 16,700,000 journeys made on the tube). While the Tube is rightly recognised as one of the safest metros in the world, we are not complacent and take every opportunity to improve safety for customers getting on and off trains. We continue to look for solutions to accidents related to the gap between the train and platform, especially at stations that pose particular challenges. It is also something we consider when designing large infrastructure modernisation and rolling stock replacement programmes. Customer awareness campaigns take place throughout the year to reduce instances of customers rushing and getting caught in the doors or falling in the gap between the platform and train. Continuing to improve our record on safety is a key consideration in our plans to modernise the Tube.

Answer 1A: The table below shows the number of PTI (platform train interface) incidents of falling between train and platform whilst boarding/alighting in each year since 2006:

2006	90
2007	103
2008	102
2009	94
2010	119
2011	123
2012	154
2013	224
2014	300
2015	308
2016	315
2017	270
2018	314

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Answer 1B: The table below shows all PTI incidents over the same period (this includes passengers falling between train and platform but also all other incidents at the platform/train interface, such as passengers caught in doors; contact between the passenger and the train either when moving or stationary; and trips and falls alighting or boarding but where the passenger does not end up between train and platform).

2006	794
2007	859
2008	894
2009	946
2010	870
2011	982
2012	1089
2013	1298
2014	1439
2015	1441
2016	1456
2017	1368
2018	1701

Question 2: How many incidents of people falling between the train and the platform have occurred since 2006 on the following stations: Bank; London Bridge; Liverpool Street; Canary Wharf; Monument; St Paul's.

Answer: The tables below show all PTI incidents of falling between train and platform whilst boarding/alighting at the requested stations in each year since 2006. Note that Bank and Monument stations are treated as one location:

Bank / Monument
2006	7
2007	7
2008	7
2009	7
2010	13
2011	4
2012	6
2013	6
2014	14
2015	17
2016	12
2017	21
2018	20

Canary Wharf
2006	0
2007	0
2008	1
2009	0
2010	0
2011	0
2012	2
2013	1
2014	0
2015	1
2016	0
2017	0
2018	1

Liverpool Street
2006	1
2007	1
2008	0
2009	0
2010	3
2011	0
2012	1
2013	2
2014	4
2015	3
2016	1
2017	1
2018	2

London Bridge
2006	1
2007	0
2008	1
2009	1
2010	2
2011	0
2012	1
2013	2
2014	2
2015	1
2016	1
2017	5
2018	3

St Paul’s
2006	0
2007	0
2008	0
2009	0
2010	0
2011	0
2012	1
2013	0
2014	0
2015	0
2016	0
2017	0
2018	0

If this is not the information you are looking for please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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