FOI request detail

Active stands that were not used as part of scheduled journies

Request ID: FOI-2752-2122
Date published: 14 March 2022

You asked

Dear FOI, Both responses were not what I was asking for. I asked for a list of Active stands that were not used as part of scheduled journies. The first response gave me a lot of withdrawn stands that are inactive. The second response gave me a list of Private stands as to where the public are not allowed access including the likes of Euston station- which is definitely used! Some examples of what I am after are Welling Nag's Head Lane, Welling Churchfield Road, Plumstead Common Warwick Terrace, Downham Cinderford Way....stands that buses may well use as a curtailment but don't generally speaking see regular use. Buses are radioed constantly asking them to hold back as the stands that are in use are overflowing. This holding back is the complete opposite of what would make a bus anywhere near attractive to use - this is the reason for the FOI

We answered

TfL Ref: FOI-2752-2122

Thank you for your request received by Transport for London (TfL) on 24th February 2022 asking for information about bus stands.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

Specifically you asked:

I asked for a list of Active stands that were not used as part of scheduled journies. The first response gave me a lot of withdrawn stands that are inactive. The second response gave me a list of Private stands as to where the public are not allowed access including the likes of Euston station- which is definitely used!

Some examples of what I am after are Welling Nag's Head Lane, Welling Churchfield Road, Plumstead Common Warwick Terrace, Downham Cinderford Way....stands that buses may well use as a curtailment but don't generally speaking see regular use.Buses are radioed constantly asking them to hold back as the stands that are in use are overflowing.

This holding back is the complete opposite of what would make a bus anywhere near attractive to use - this is the reason for the FOI.”

I can confirm that we hold the information you require. However, the information has not been collated before and there is no way quick or efficient way of doing so. Your request is therefore being refused under section 12 of the Freedom of Information Act. Under section 12, TfL is not required to provide information if it would cost more than £450 to determine if that information is held, and to then locate, retrieve of extract that information from elsewhere. This is calculated at a rate of £25 per hour, equivalent to 18 hours work. In this case, the input of 27 different colleagues would be required, each having to review the list of bus stands in their boroughs and determine which are in regular use and which are not. This is not feasible within the costs limit. We have provided you with related information in our two previous responses, and this the best approximation that can be provided within the costs limit.

If you have any more general points to make or questions to raise about the issue then you can do so via our Customer Services team, though our website here:

https://tfl.gov.uk/help-and-contact/

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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