Dear Sir/Madam, I would like to see a copy of the contract between TfL and Marston, your debt collection agency. The clause(s) I am particularly interested in seeing is what happens when a debt is handed over to Marston, from TfL, to clarify the address of the Keeper. That said, it would be helpful to see the entire agreement in an effort to understand their remit. If you need any further information from me, please do not hesitate to contact me on the details below. Yours faithfully,

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Our ref: FOI-2733-1718/GH

Thank you for your request received by Transport for London (TfL) on 27 December 2017 asking for a copy of the contract between TfL and Marston Debt Collection.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

Please find attached a copy of the contract between TfL and Marston as requested. The DVLA enquiries process is set out in schedule 13, which starts on page 210.

Please note that in accordance with TfL’s obligations under the Data Protection Act 1998 (DPA), personal information such as the names of non-TfL people and direct telephone numbers have been removed from the contract, as required by section 40(2) of the FOI Act. This is because disclosure of this personal data would be a breach of the DPA, specifically the first principle of the DPA which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions of Schedule 2 of the Data Protection Act which would make the processing ‘fair’.

Some further redactions have also been made as this information is subject to a statutory exemption to the right of access to information under section 43(2). In this instance the section 43(2) exemption has been applied as disclosure would, or would be likely to prejudice our commercial interests, as well as those of Marston.

The use of this exemption is subject to an assessment of the public interest in relation to the disclosure of the information concerned. We recognise the need for openness and transparency by public authorities, particularly where the expenditure of public money is concerned, but in this instance the public interest in ensuring that we are able to obtain the best value for public money outweighs the general public interest in increasing transparency of our processes.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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