FOI request detail

This case originated outside of a webform submission and does not have a summary

Request ID: FOI-2731-2021
Date published: 08 April 2021

You asked

Dear TFL Freedom of Information team, I am writing to request information on passenger figures on the TFL network. Please detail, by week the number of entries and exits at each station from 2 March 2020 up to the week this request is answered. If you need any clarification then please contact me at this email. Under your section 16 duty to provide advice and assistance I would expect you to contact me if you find this request unmanageable in any way before the twentieth working day. I would be grateful if you could confirm in writing that you have received this request, and I look forward to hearing from you in the near future.

We answered

TfL Ref 2566-2021 Thank you for your request received by Transport for London (TfL) on 16 March 2021 asking for information about station useage. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. The information for our Tube and bus services is available on our website https://tfl.gov.uk/corporate/publications-and-reports/coronavirus-publications through the link below: https://app.powerbi.com/view?r=eyJrIjoiMjZjMmQwYTktZjYxNS00MTIwLTg0ZjAtNWIwNGE0ODMzZGJhIiwidCI6IjFmYmQ2NWJmLTVkZWYtNGVlYS1hNjkyLWEwODljMjU1MzQ2YiIsImMiOjh9. This data has been produced as part of our response to coronavirus reporting. The data has been taken from ticketing system (Oyster and Contactless Payment Card taps) to provide an overall picture of how customers are travelling across our Tube and bus networks. Additional instructions: Please select ‘Network demand reports and data’ then select ‘Tube and bus travel demand reports using ticketing data’ and follow the arrows to the ‘Demand by Travel Mode’ page and select ‘Demand by Station Type’, select one or more London Underground stations of your choice from the table on the right. This will produce a graph illustrating the ‘Number of Taps Per Day’ for the chosen location. Additionally, by hovering your mouse along the base of the graph, a pop-up message will feature stating the date and number of daily taps recorded for the selected station. As part of our coronavirus reporting we plan to update this report weekly. Please note that in accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere. Also attached is a dataset of transactions flagged in the system as entries or exits, by week, for all stations accepting our ticketing methods. This includes London Overground and DLR as well as our London Underground stations. We are not able to filter our ticketing data by mode beyond LU, so can’t split out, for example, Overground or DLR. The dataset is a count of where customers have validated a ticketing product for travel. For the weeks, week 1 starts on 01 January with subsequent weeks start on each Sunday. The data provided is from 02 March 2020 to the last complete week we hold. If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation. If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me. Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed. Yours sincerely Sara Thomas FOI Case Management Team General Counsel Transport for London

Back to top

Want to make a request?

We'll email you the response within 20 working days.


We'll publish the response online without disclosing any personal information.