Telephony and Networks
Request ID: FOI-2714-1718
Date published: 17 January 2018
You asked
I want to submit a freedom of information request for the following information relating to telephony and networks services:
If there is more than one supplier for each of the contracts below, please can you provide me with the contract data for each of the supplier including, spend, contract dates, type of lines and number of sites.
Contract 1
1. Current Lines (Analogue, ISDN VOIP, SIP etc) Provider- Please can you provide me with the name of the supplier for the contract.
2. Fixed Line- Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many supplier
3. Fixed Line- Contract Duration- the number of years the contract is for each
4. Type of Lines- Please can you split the type of lines per each supplier? PTSN, Analogue, SIP
5. Number of Lines- Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines
Contract 2
6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is not information available please can you provide further insight into why?
7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.
8. Minutes Landline Monthly Spend- Monthly average spend. An estimate or average is acceptable.
9. Minute’s Landlines Contract Duration: the number of years the contract is with the supplier.
10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
Contract 3
11. Fixed Broadband Provider- Please can you provide me with the name of the supplier for the contract.
12. Fixed Broadband Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers
13. Fixed Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Contract 4
14. WAN Provider- please provide me with the main supplier(s) if there is not information available please can you provide further insight into why?
15. WAN Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers
16. Contract Description: Please can you provide me with a brief description of the contract
17. Number of sites: Pleas state the number of sites the WAN covers. Approx. will do.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
19. Internal Contact: please can you send me there full contact details including contact number and email and job title for all the contract above.
We answered
TfL Ref: 2714-1718
Thank you for your request received by Transport for London (TfL) on 21 December 2017 asking for information about our telephony and networks services.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. Your request and our responses are as follows:
I want to submit a freedom of information request for the following information relating to telephony and networks services:
If there is more than one supplier for each of the contracts below, please can you provide me with the contract data for each of the supplier including, spend, contract dates, type of lines and number of sites.
Contract 1
1. Current Lines (Analogue, ISDN VOIP, SIP etc) Provider- Please can you provide me with the name of the supplier for the contract.
Vodafone is TfL’s primary provider of Voice calls and lines.
2. Fixed Line- Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many supplier
October 2019.
3. Fixed Line- Contract Duration- the number of years the contract is for each
The contract was issued for 3 years from October 2016.
4. Type of Lines- Please can you split the type of lines per each supplier? PTSN, Analogue, SIP
See our response to point 5 as below.
5. Number of Lines- Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines
Vodafone – PSTN – 49 lines Q931 (1709 channels)
Daisy – SIP – 2
Colt – ISDN – 2
BT – Circa 4900 PSTN/ISDN lines
Contract 2
6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is not information available please can you provide further insight into why?
Vodafone.
7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.
October 2019.
8. Minutes Landline Monthly Spend- Monthly average spend. An estimate or average is acceptable.
Circa £30,000/month (lines and calls).
9. Minute’s Landlines Contract Duration: the number of years the contract is with the supplier.
36 months.
10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
Approximately 36,000.
Contract 3
11. Fixed Broadband Provider- Please can you provide me with the name of the supplier for the contract.
Fujitsu Services.
12. Fixed Broadband Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers
August 2018.
13. Fixed Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Circa £3.6m per year for all Data circuits with Fujitsu.
Contract 4
14. WAN Provider- please provide me with the main supplier(s) if there is not information available please can you provide further insight into why?
Fujitsu Services and Virgin Media Business.
15. WAN Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers
Fujitsu Services – August 2018.
VMB – November 2018 (recently extended by min of 12 months).
16. Contract Description: Please can you provide me with a brief description of the contract
Fujitsu Services Ltd: Agreement for the Supply of Data Communications Services and Support Services for Networks, Telephony, Project Call-Offs and Ancillary Services. This includes but is not limited to: Management of Data Circuits, Incident and Problem management; Network monitoring, Management and support of active LAN and interconnect components; Fully managed support of Firewalls and their configuration; Project Management.
Virgin Media Business: Data connectivity between TfL’s Datacentres. There is also a data circuit provision for internet connectivity within scope.
17. Number of sites: Pleas state the number of sites the WAN covers. Approx. will do.
Circa 600 sites.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
Fujitsu Services Ltd – Approx £7m per year.
Virgin Media Business – Approx £300,000 per year.
19. Internal Contact: please can you send me there full contact details including contact number and email and job title for all the contract above.
Neel Gudka
Commercial Manager
Tel: 020 3054 2555
E: [email protected]
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
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