Thank you for your correspondence.
The Freedom of Information Act gives a right to individuals to access recorded information held by a public authority at the time the request is received. The Information Commissioner has published guidance on your rights under the Freedom of Information Act, which includes the four bullet points below:
•You can ask for any information you think a public authority may hold. The right only covers recorded information which includes information held on computers, in emails and in printed or handwritten documents as well as images, video and audio recordings.
•You should identify the information you want as clearly as possible.
•Your request can be in the form of a question, rather than a request for specific documents, but the authority does not have to answer your question if this would mean creating new information or giving an opinion or judgment that is not already recorded.
•Some information may not be given to you because it is exempt, for example because it would unfairly reveal personal details about somebody else.
We have reviewed your correspondence, and although it has been addressed to the FOI team, there is not a sufficiently clear description of the recorded information you want to access. If you want to make a request to access recorded information, please describe the information you require.
We have passed your correspondence on to the Customer Experience team and they will respond directly. If you would like to follow up your request please contact them on [email protected].
In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.
Yours sincerely
Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
[email protected]
