TfL Ref: FOI-2634-2425

Thank you for your request which we received on 18 November 2024, asking for information about incidents where people fall into the gap between the train and the platform.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. 

1. Could you please tell me how many incidents of this happening you have recorded in each of the last three financial years, namely (a) 2021/22, (b) 2022/23 and (c) 2023/24? If there is any way you have of classifying the severity of the incident then please provide a breakdown of this for each year.

The table below shows the number of incidents, minor injuries, serious injuries and fatalities for falls between the train and the platform at London Underground stations for the years requested. Please note the data refers to 'Platform Train Interface Incidents' where the specific category of incident was 'Fall between Train and Platform (gap)' at London Underground Stations. 

The safety incident data is extracted from a live management information system and is subject to change due to ongoing data validation and late reporting. Figures provided are correct at the time of reporting.

Please note 2021/2022 was during the Covid-19 pandemic and could affect the number of falls due to lower passenger numbers. 

2. If possible could you provide me with the names of the ten stations where this has happened the most times in the three years referred to in question 1 and for each of those ten stations state the number of times it has occurred with that three year period?

We have provided the top 11 stations where these incidents happened, because Monument and Tower Hill stations had the same number of incidents.

The safety of our staff and customers is our top priority and the Tube is recognised as one of the safest metros around the world. Despite this, we are never complacent, and continuously strive to reduce injuries and ensure our customers travel safely across the network. We have done a lot to understand the key locations, issues and contributory factors which lead to customer accidents, particularly as customers board and alight our trains. To reduce numbers of safety incidents, we focus on both influencing customer behaviour and changing our infrastructure where possible to reduce the risk.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed. 

Yours sincerely

Eva Hextall 

FOI Case Management Team

General Counsel

Transport for London