FOI request detail

Policies

Request ID: FOI-2615-2425
Date published: 16 December 2024

You asked
"Could you please provide me with TfL's policy regarding the expected response time for taxi and private hire stakeholders when raising licensing, enforcement, or regulatory issues with taxi and private hire officers?

We answered

TfL Ref: FOI-2615-2425

 

Thank you for your request which we received on 18 November 2024. You asked about TfL's policy regarding the expected response time for taxi and private hire (TPH) stakeholders when raising licensing, enforcement or regulatory issues.

 

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold some of the information you require.

 

The service level agreement (SLA) for correspondence from MPs or Assembly Members is 18 working days. We don’t have a specific SLA for correspondence from TPH stakeholders. Usually, we would respond as soon as possible and within 18 working days. Our response to more complex cases can take longer. 

 

For more information, please refer to the TPH Engagement Policy. 

 

Please see the attached information sheet for details of your right to appeal as well as information on copyright.

 

Yours sincerely

 

Eva Hextall 

FOI Case Management Team

General Counsel

Transport for London 

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