I am concerned that my local DLR station does not have any staff during the hours the DLR is operational. There are also no CCTV cameras around the station, as there are at Underground and Overground stations. I would like any documents / studies where TfL has identified the costs of making security improvements at DLR stations, and any meeting minutes where these costs were discussed. I would also like to know if security improvements were included as part of the recent decision to award the contract for running the DLR to Keolis Amey?

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TfL Ref: 2591-1718

Thank you for your request received by Transport for London (TfL) on 10 December 2017 asking for information about staff at DLR stations.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold some of the information you require.  You asked: Why are there no staff based at DLR stations, like there are at Underground & Overground stations? I am concerned that my local DLR station does not have any staff during the hours the DLR is operational.  There are also no CCTV cameras around the station, as there are at Underground and Overground stations.  I would like any documents / studies where TfL has identified the costs of making security improvements at DLR stations, and any meeting minutes where these costs were discussed.  I would also like to know if security improvements were included as part of the recent decision to award the contract for running the DLR to Keolis Amey?

The DLR operating model does not have manned stations with the exception of Bank, Island Gardens, Cutty Sark and Woolwich Arsenal stations which are underground stations and London City Airport which has a ticket office. These stations, being of modern construction, were built to different standards with security in mind so that there is good visibility across platform areas plus high standards of lighting and, with regular services on all lines, very limited waiting times. There is a member of staff on every train as well as a team of roving station staff that are there to assist passengers from the first to last train of the day.  In addition, regular security patrols are carried out at each station by Uniformed Travel Safe Officers in line with security guidelines set by the Department for Transport.

DLR does have CCTV cameras installed at stations and as part of the new Franchise Agreement the Franchisee was obligated to meet certain security standards, including  ensuring that all stations on the network maintain the Secure Stations Accreditation throughout the term of the contract. Each year the Franchisee reviews the security of the railway including but not limited to the policing levels for the coming year and they work closely with Metropolitan Police and British Transport Police colleagues to ensure that actions are identified to reduce levels of crimes and disorder on the DLR. There have been no studies undertaken in relation to making security improvements at DLR stations at this stage, although the Franchisee work closely with the police and security services to ensure that actions are identified to reduce levels of crimes and disorder on the DLR.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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