FOI request detail

Customer Service Situational Judgment Test - Elizabeth lin

Request ID: FOI-2585-2425
Date published: 26 November 2024

You asked
Please can you advise what the benchmark is for passing the Customer Service SJT is on the Elizabeth line? I’m finding that a lot of people find this test far too hard, including those who have railway experience.

We answered

TfL Ref: 2585-2425

 

Thank you for your request received by Transport for London (TfL) on 14 November 2024 asking for information about the Customer Service Situational Judgment Test - Elizabeth line.

 

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  

 

We do not hold the information you have requested - MTREL employ those Customer Service staff and they will hold information on this, not TfL. You can contact them directly at: https://mtrel.co.uk/contact/

 

Please see the attached information sheet for details of your right to appeal.

 

Yours sincerely 

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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