TfL Ref: FOI-2583-2324
Thank you for your request which we received on 19 October 2023, asking for information about complaints against Black Cab drivers between 1 January 2023 and 31 March 2023.
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm we do hold the information you require.
Unfortunately, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.
Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.
This is because our complaints system does not record whether a taxi driver has been identified as part of the investigation and complaint handling process, we would therefore need to manually review hundreds of complaints within the specified period to determine whether a taxi driver licensee was identified. On that basis, we have calculated that it would considerably exceed the cost limit to provide a response to your current request.
To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by us. You might also consider limiting your request to a narrower time period.
Please note that we will not be taking further action until we receive your revised request.
In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.
Yours sincerely
Eva Hextall
FOI Case Management Team
General Counsel
Transport for London
