I would like to know how many people tap in on each of the following stations (show below) and then tap out at Cannon Street on the mid-kent (Hayes) line for the trains starting at Hayes (Kent) at the following times: Only the trains that originate at Hayes (Kent) at the following times: • 06:23 • 06:54 • 07:21 • 07:45 • 08:01 • 08:21 • 08:50 • 09:13 Numbers of people tapping out at London Cannon St on the Hayes line should be broken down into the following stations. • Hayes (Kent) • West Wickham • Eden Park • Elmers End • Clock House • New Beckenham • Lower Sydenham • Catford Bridge • Ladywell • Lewisham • St Johns (London) • New Cross • London Bridge Please provide daily information between 01/01/2019 and 01/11/2019.

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Our ref: FOI-2578-1920

Thank you for your request received by Transport for London (TfL) on 22 November 2019 asking for information about train passengers.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our Information Access Policy. You asked:

I would like to know how many people tap in on each of the following stations (show below) and then tap out at Cannon Street on the mid-kent (Hayes) line for the trains starting at Hayes (Kent) at the following times:

Only the trains that originate at Hayes (Kent) at the following times:

• 06:23
• 06:54
• 07:21
• 07:45
• 08:01
• 08:21
• 08:50
• 09:13

Numbers of people tapping out at London Cannon St on the Hayes line should be broken down into the following stations.

• Hayes (Kent)
• West Wickham
• Eden Park
• Elmers End
• Clock House
• New Beckenham
• Lower Sydenham
• Catford Bridge
• Ladywell
• Lewisham
• St Johns (London)
• New Cross
• London Bridge

Please provide daily information between 01/01/2019 and 01/11/2019.

Please find attached the information you requested which shows the total number of Contactless and Oyster cards, tapping in at the stations you listed and subsequently tapping out at Canon Street.

Please note:

• We are unable to isolate to specific train services from ticketing data. As such the data is presented as journeys from those stations to Canon Street within 15min time bands of the customer entering the station. .
• We have been unable to provide data for the 31/10/19 and 01/11/19 due to an issue with the data source
• In line with our Privacy and Data Protection policy for such data, instances of less than 5 individuals within a 15min time band have been rounded up to 5.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

Melissa Nichols

FOI Case Officer

General Counsel

Transport for London

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