FOI request detail

TfL Staff Assaults

Request ID: FOI-2555-2122
Date published: 04 March 2022

You asked

I would like to know how many London underground staff have been assaulted between 1st Jan 2021 and 31st Dec 2021 on the Central Line trains and stations between White City and Ealing Broadway and White City and West Ruislip.

We answered

Our Ref:         FOI-2555-2122

Thank you for your request received on 8 February 2022 asking for information about staff assaults on the Central line.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

TfL staff work hard to serve the millions of customers who use the transport network every day and have the right to go about their work without fear or intimidation. TfL takes workplace violence extremely seriously and always encourages staff to report any instance of abuse whether physical or non-physical so that preventative measures can be taken, and the strongest penalties brought against offenders. TfL has invested in body-worn cameras for all frontline customer facing role as they are proving to reduce the risk of assaults.

A specialist unit within TfL works with both the Metropolitan Police Service (MPS) and British Transport Police (BTP) police services to investigate crimes against staff. This Workplace Violence and Aggression (WVA) Team supports staff and their managers, and assists the Police in the investigation of physical assault and verbal aggression against our staff, which can include public order offences and hate crime. Its purpose is to improve the quality of staff assault investigation and provide feedback to police and other criminal justice partners, as well as improve victim care and support provided by TfL.

The objective of this work is to encourage staff to report every incident, and over the last five years the WVA team have proactively engaged with TfL staff across all types of transport to demonstrate the benefits of reporting.

Please find the requested information attached.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]


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