Request ID: FOI-2554-2122 Date published: 04 March 2022
You asked
I would like to know how many members of the public have been injured on the LONDON Underground between 1st Jan 2021 and 31st Dec 2021 on the central line trains or stations between White City and Ealing Broadway
We answered
Our Ref: FOI-2554-2122
Thank you for your request received on 8 February 2022 asking for information about customer injuries on the London Underground. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require. Pre-pandemic, the London Underground supported nearly 5 million passenger journeys per day. Weekday ridership on the Tube hit two-thirds of pre-pandemic levels for the first time in week commencing 21 February, with ridership on Saturday (26 February) at 85 per cent of pre-pandemic levels and rising as high as 90 per cent at certain times. The safety of our staff and customers is our top priority and the London Underground is recognised as one of the safest metros around the world. We are never complacent, however, and continuously strive to reduce injuries. To minimise slips, trips and falls, we have been trialling and implementing a variety of ways to highlight risks and encourage safe use of escalators. These encourage customers to hold the handrail; walk or stand safely; be aware of the step or landing interface; and, where available, to use lifts when mobility impaired. Initiatives to minimise slips, trips and falls include blue footprints on the steps, hand prints on the handrails, contrasting colours to highlight the ‘comb’ between the moving steps and the landings, wording on step risers, new electronic displays, under-step lighting, escalator and lift floor signs, projections of staff members giving safety messages near escalators and frequent public address announcements. Additionally, TfL's safety campaigns, which run throughout the year, use posters in lifts, stations, as well as advertisements on the escalators across the network, to remind our customers of the risks of running on stairs and escalators. We continually monitor the effectiveness of our measures and campaigns in reducing accidents and adjust our approach accordingly. We offer comprehensive help and support to people involved in, or affected by, a life-changing incident on the TfL network via The Sarah Hope Line: https://tfl.gov.uk/campaign/incident-support-service. You asked: I would like to know how many members of the public have been injured on the LONDON Underground between 1st Jan 2021 and 31st Dec 2021 on the central line trains or stations between White City and Ealing Broadway, and White City and West Ruislip. Please find the requested information in the table below: Station Number of Injuries Ealing Broadway 10 Greenford 6 Hanger Lane 5 North Acton 11 Northolt 1 Perivale 3 South Ruislip 2 West Ruislip 4 White City 8 If this is not the information you are looking for please feel free to contact me. Please see the attached information sheet for details of your right to appeal.
Yours sincerely
Gemma Jacob Senior FOI Case Officer FOI Case Management Team General Counsel Transport for London
