Please can you provide a list of dates and locations where passengers have pursued or been paid compensation for injuries/incidents on station platforms for 2017?

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TfL Ref: 2538-1718

Thank you for your request received by Transport for London (TfL) on 4 December 2017 and your clarification email of 6 December 2017 asking for a list of dates and locations where passengers have pursued or been paid compensation for injuries/incidents on London Underground station platforms for 2017.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.

The Tube supports nearly 5 million passenger journeys per day, and up to 1.38bn journeys were made in 2016/17 on the Tube. The safety of our staff and customers is our top priority and the Tube is recognised as one of the safest metros around the world. We are never complacent, however, and continuously strive to reduce injuries.

To minimise slips, trips and falls, we have been trialing and implementing a variety of ways to highlight risks and encourage safe use of escalators. These encourage customers to hold the handrail; walk or stand safely; be aware of the step or landing interface; and, where available, to use lifts when mobility impaired.

Initiatives to minimise slips, trips and falls include blue footprints on the steps, hand prints on the handrails, contrasting colours to highlight the ‘comb’ between the moving steps and the landings, wording on step risers, new electronic displays, under-step lighting, escalator and lift floor signs, projections of staff members giving safety messages near escalators and frequent public address announcements.

Additionally, TfL's safety campaigns, which run throughout the year, use posters in lifts, stations, as well as advertisements on the escalators across the network, to remind our customers of the risks of running on stairs and escalators. We continually monitor the effectiveness of our measures and campaigns in reducing accidents and adjust our approach accordingly.

We offer comprehensive help and support to people involved in, or affected by, a life-changing incident on the TfL network via The Sarah Hope Line.

There has been no compensation paid to date for an injury/accident on a platform on the London Underground network where the incident occurred in 2017. Locations where claims have been made, that are either denied or still being investigated are as follows:

ACCIDENT DATE	UNIT NAME
Qtr1	BAKER STREET
	BARBICAN
	BARKING
	CANARY WHARF
	CANNON STREET
	EAST ACTON
	ELEPHANT & CASTLE
	HAINAULT
	HAMMERSMITH
	KINGS CROSS
	LONDON BRIDGE
	LONDON UNDERGROUND
	NORTHFIELDS
	OSTERLEY
	SHOREDITCH
	STRATFORD
	TOTTENHAM COURT ROAD
	TOTTENHAM HALE
	VAUXHALL
	VICTORIA
	WATERLOO
	WEST ACTON
	WHITECHAPEL
Qtr2	BAKER STREET
	BANK
	EMBANKMENT
	EUSTON
	EUSTON SQUARE
	FARRINGDON
	FINCHLEY ROAD
	HAMPSTEAD
	KENTISH TOWN
	KILBURN
	MARBLE ARCH
	OAKWOOD
	OXFORD CIRCUS
	PLAISTOW
	SNARESBROOK
	SOUTH EALING
	STRATFORD
	TOWER HILL
	VAUXHALL
	WATERLOO
Qtr3	BANK
	BECONTREE
	BOND STREET
	CANADA WATER
	EMBANKMENT
	EUSTON
	HOLBORN
	KINGS CROSS
	KINGSBURY
	LIVERPOOL STREET
	LONDON BRIDGE
	OXFORD CIRCUS
	PADDINGTON
	STRATFORD
	UXBRIDGE
	VICTORIA
	WATERLOO
	WEST HAM
	WOODFORD
Qtr4	ANGEL
	BANK
	BOND STREET
	CALEDONIAN ROAD
	EALING BROADWAY
	HIGHBURY & ISLINGTON
	KILBURN PARK

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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