compensation for injuries/incidents on station platforms for 2017

Request ID: FOI-2538-1718
Date published: 03 January 2018

You asked

Please can you provide a list of dates and locations where passengers have pursued or been paid compensation for injuries/incidents on station platforms for 2017?

We answered

 

TfL Ref: 2538-1718

Thank you for your request received by Transport for London (TfL) on 4 December 2017 and your clarification email of 6 December 2017 asking for a list of dates and locations where passengers have pursued or been paid compensation for injuries/incidents on London Underground station platforms for 2017.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.

The Tube supports nearly 5 million passenger journeys per day, and up to 1.38bn journeys were made in 2016/17 on the Tube. The safety of our staff and customers is our top priority and the Tube is recognised as one of the safest metros around the world. We are never complacent, however, and continuously strive to reduce injuries.

To minimise slips, trips and falls, we have been trialing and implementing a variety of ways to highlight risks and encourage safe use of escalators. These encourage customers to hold the handrail; walk or stand safely; be aware of the step or landing interface; and, where available, to use lifts when mobility impaired.

Initiatives to minimise slips, trips and falls include blue footprints on the steps, hand prints on the handrails, contrasting colours to highlight the ‘comb’ between the moving steps and the landings, wording on step risers, new electronic displays, under-step lighting, escalator and lift floor signs, projections of staff members giving safety messages near escalators and frequent public address announcements.

Additionally, TfL's safety campaigns, which run throughout the year, use posters in lifts, stations, as well as advertisements on the escalators across the network, to remind our customers of the risks of running on stairs and escalators. We continually monitor the effectiveness of our measures and campaigns in reducing accidents and adjust our approach accordingly.

We offer comprehensive help and support to people involved in, or affected by, a life-changing incident on the TfL network via The Sarah Hope Line.

There has been no compensation paid to date for an injury/accident on a platform on the London Underground network where the incident occurred in 2017. Locations where claims have been made, that are either denied or still being investigated are as follows:

ACCIDENT DATE

UNIT NAME

Qtr1

BAKER STREET

BARBICAN

BARKING

CANARY WHARF

CANNON STREET

EAST ACTON

ELEPHANT & CASTLE

HAINAULT

HAMMERSMITH

KINGS CROSS

LONDON BRIDGE

LONDON UNDERGROUND

NORTHFIELDS

OSTERLEY

SHOREDITCH

STRATFORD

TOTTENHAM COURT ROAD

TOTTENHAM HALE

VAUXHALL

VICTORIA

WATERLOO

WEST ACTON

WHITECHAPEL

Qtr2

BAKER STREET

BANK

EMBANKMENT

EUSTON

EUSTON SQUARE

FARRINGDON

FINCHLEY ROAD

HAMPSTEAD

KENTISH TOWN

KILBURN

MARBLE ARCH

OAKWOOD

OXFORD CIRCUS

PLAISTOW

SNARESBROOK

SOUTH EALING

STRATFORD

TOWER HILL

VAUXHALL

WATERLOO

Qtr3

BANK

BECONTREE

BOND STREET

CANADA WATER

EMBANKMENT

EUSTON

HOLBORN

KINGS CROSS

KINGSBURY

LIVERPOOL STREET

LONDON BRIDGE

OXFORD CIRCUS

PADDINGTON

STRATFORD

UXBRIDGE

VICTORIA

WATERLOO

WEST HAM

WOODFORD

Qtr4

ANGEL

BANK

BOND STREET

CALEDONIAN ROAD

EALING BROADWAY

HIGHBURY & ISLINGTON

KILBURN PARK

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

Back to top