Request ID: FOI-2530-2324 Date published: 23 November 2023
You asked
Regarding people that have had scrappage applications rejected more than once, please disclose, preferably by PDF if you are using an attachment, how many people have had their application rejected each number of times in total that has anyone rejected that number of times?
We answered
TfL Ref: FOI-2530-2324 Thank you for your request which we received on 18 October 2023, asking for information about scrappage applications that TfL rejected more than once. Your request has been considered in accordance with the requirements of the Environmental Information Regulations (EIRs) and our information access policy. I can confirm that we hold the information you require. Over £121 million in funds committed to date to help London residents, small businesses and charities to transition to greener alternatives, including more than £49 million to scrap cars and motorcycles and more than £72 million to scrap vans and minibuses. Please see the table below that summarises the number of people (scrappage customers) that had their scrappage applications rejected more than once, broken down by the number of applications that they’ve had rejected. The data is correct as at 16 November 2023.
Number of Rejected Scrappage Applications
Number of People
2
7,295
3
2,911
4
1,260
5
525
6
257
7
111
8
57
9
29
10
22
11
12
12
9
13
2
14
1
15
1
17
1
The table shows that 12,493 people have had their scrappage applications rejected more than once. We aim to accept or decline scrappage applications within 10 working days and have a robust process in place to verify the documents we receive as part of our measures to guard against fraud. The application process can take longer if we need to undertake additional verification procedures, such as to further check required documents or to request additional documentation. Scrappage applications can be rejected for one or more reasons, such as invalid proof of sole trader status, out-of-date insurance certificates, and/or incomplete vehicle log books (V5C). We seek to contact unsuccessful applicants and offer support and guidance to re-submit their applications or provide the additional documentation or evidence as required. For more information, please see the scrappage scheme factsheets, that’s regularly updated: https://content.tfl.gov.uk/scrappage-scheme-factsheet-oct2023.pdf. If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me. Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed. Yours sincerely Eva Hextall FOI Case Management Team General Counsel Transport for London
