FOI request detail

Customer Commitments performance data

Request ID: FOI-2504-2223
Date published: 23 January 2023

You asked
Please can you tell me where you publish your performance against Customer Commitments, and how often.

We answered

TfL Ref: 2504-2223

Thank you for your request received by Transport for London (TfL) on 3 January 2023 asking for information about our Customer Services performance.
 
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require. You asked: Please can you tell me where you publish your performance against Customer Commitments, and how often.

We publish our overall contact centre performance quarterly within TfL's quarterly Customer Service and Operational Panel reports.  You can find these at the following link: https://board.tfl.gov.uk/ieListMeetings.aspx?CId=173&Year=0

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely


Sara Thomas
FOI Case Management Team
General Counsel
Transport for London

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