FOI request detail

At People's Question Time

Request ID: FOI-2493-1617
Date published: 11 April 2017

You asked

At People's Question Time, held on the 7th March 2017, in Sutton, it was stated that 81,000 people within Sutton had used the 'Hopper' facility during January 2017. If such data is collected by Transport for London please set out for each London Borough, and for each month since its introduction, the number of people who have used the Hopper facility. If such data is not fully available please publish the fullest data that is available and also explain how the figure quoted at People's Question Time was estimated.

We answered

Our ref: FOI-2493-1617


Thank you for your email received on 13 March 2017 asking for information about the Hopper facility.


Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.


Firstly, we should point out that the statement in your request is incorrect: 81,000 bus hopper journeys were made in January 2017, this is not the number of customers (“people”)


For customers:

  • We provided the number of Hopper customers for a one-off analysis for Sutton (29,000) for People's Question Time (PQT) using the latest available data for January.

  • We also provided the number of Hopper customers for Brent (103,000) PQT for the first month of Bus Hopper only (Sept 2016).

  • Data for the number of customers (“people”) using Hopper has not been collected for any other London borough or time period since its introduction.


    For journeys:

  • We provided the number of Hopper journeys for the borough of Sutton (81,000) for January 2017 and Sutton (72,000) and Croydon (231,000) for February 2017 (for PQT)

  • We also provided the number of Hopper journeys for Brent (247,000) PQT for the first month of Bus Hopper only (Sept 2016).

  • From February 2017, we will be collecting periodic data on the number of Hopper journeys by borough.


Please note that the information for all boroughs was not analysed, so we are unable to provide you with the detail for every borough. This data cannot be collected retrospectively as data on journeys is dissociated from individual Oyster cards after 8 weeks and not kept.


If this is not the information you are looking for, please do not hesitate to contact me.


If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.


Yours sincerely


Graham Hurt


FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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