FOI request detail

Data protection

Request ID: FOI-2486-1617
Date published: 10 April 2017

You asked

In order to obtain a ph vehicle through Uber London Ltd the customer is required to download the uber application (uber BV) & agree to the terms & conditions, these terms contain the following paragraph ~ We may transfer the information described in this Statement to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement. As all of Uber Londons customers booking records are processed through the application, I would be obliged if you would supply me with the following information Has TFL conducted any investigation as to confirm this is compliant with TFLs Privacy & data protection, A guide for private hire operators If there has been an investigation can you supply me with the details of the findings

We answered

Our ref: FOI-2486-1617


Thank you for your email received on 12 March 2017 asking for information about private hire operators and data protection.


Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.


As stated in the guide mentioned, ‘Privacy and data protection – A guide for private hire operators’, this document was produced to help private hire operators comply with their responsibilities under the Data Protection Act (1998), and to provide information on best practise when handling personal information.


Like most businesses and organisations that collect personal information, private hire operators are required to adhere to data protection legislation. However, the enforcement of this legislation is beyond Transport for London’s regulatory role and we have consequently not conducted an investigation.


The guidance for operators provides the following information: “The Information Commissioner’s Office (ICO) is the UK’s independent regulator created to uphold information rights and promote good practice. They deal with privacy related complaints and take action to ensure that businesses and organisations of all kinds comply with their data protection responsibilities.”


You may wish to raise any concerns you have regarding the processing of personal information with the ICO. They can be contacted by phone on 0303 123 111111, or online:


If this is not the information you are looking for please do not hesitate to contact me.


If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.


Yours sincerely


Graham Hurt


FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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