Refusal by Cab drivers to take a Fair
Request ID: FOI-2474-1819
Date published: 22 February 2019
You asked
Can you please let me have the figures for all taxi refusal at Heathrow airport for the last year at all of the terminals, please. And the reason that was given for the refusal.
And also for a balanced view across the whole of the taxi trade can I also have the figures for all of the suburban sectors as well, please .
We answered
TfL Ref: 2474-1819
Thank you for your emails received by us asking for information about taxi complaints relating to journeys to Heathrow Airport. Please accept my apologies for the delay in getting back to you.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked for:
the figures for all taxi refusal at Heathrow airport for the last year at all of the terminals, please. And the reason that was given for the refusal.
complaints made by passengers concerning taxi drivers refusing to take them on a particular journey from Heathrow and from all terminals.
And also for a balanced view across the whole of the taxi trade can I also have the figures for all of the suburban sectors as well, please
Please see the table for the requested complaint figures for the taxi trade as a whole between 20 December 2017 and 19 December 2018 that relate to refusing a journey. Please note that the data we hold does not make it possible to categorise between suburban and non-suburban sectors of the taxi trade as the complaints information we hold is not recorded in this way. Within these figures, four of the complaints categorised under the code ‘Fare Refusal’ relate to Heathrow Airport.
|
Classification Code
|
Complaints
|
|
Driver
|
306
|
|
Fare Refusal
|
298
|
|
Guide Dog Refusal
|
3
|
|
Refusal to Admit Wheelchair
|
5
|
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard
FOI Case Officer
Information Governance
Transport For London
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