I am requesting the following information for calendar years (unless otherwise specified below): 1. How many successful personal injury claims have been made against TFL in the last 3 financial years across London? 2. How much has been paid out to settle claims in each year? I look forward to hearing from you once you have had an opportunity to consider my requests for the above-mentioned information. Please can this information be provided in digital/electronic form where possible. If the request is likely to exceed the cost limits for compliance, please could you let me know before the end of the 20 working day processing period so that I can consider adjusting my request.

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 Dear 

TfL Ref: FOI-2457-1718

Thank you for your email received by us on 28 November 2017 asking for information about Personal Injury claims.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy.

Unfortunately, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

The number of claims is reported in the Legal Compliance report, which is published every 6 months at the link below, but the cost of settlements would take in excess of 18 hours to extract.

https://tfl.gov.uk/corporate/publications-and-reports/audit-and-assurance-committee

To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by us. You should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a particular period of time, geographical area or specific departments of the organisation.

Although your request can take the form of a question, rather than a request for specific documents, we do not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.

Please note that we will not be taking further action until we receive your revised request.

In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Paulina Tuffour

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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