Our Ref:          FOI-2456-1718

Thank you for your request received on 28 November 2017 asking for information about fares.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we hold some of the information you require. You asked for:

Please could you provide me a copy of your fares information that passengers are charged for Contactless and Oyster. A format like XLS may be suitable. I am happy receiving information in a form that is not human readable if suitable information on how to parse the data is included.

In particular as part of your answer, please can you include any information regarding Extension Fares when using Oyster Contactless, it appears a similar query was made more than one year ago. I believe this data is out of of date.

If you have internal documents (training, regulatory, informational, public use, etc) that detail how Oyster and Contactless fares are calculated in practice, including any known limitations, please include these in any request.

PAYG journey fares are already published on our website at the following address:

https://tfl.gov.uk/fares-and-payments/

The Single Fare Finder can be used to look up any PAYG rail journey.

Please find attached a spreadsheet containing Oyster Travelcard extension fares and Contactless Payment Card cap extension fares.

The listings are drawn from internal data sources, so some of the terms used are codified for internal purposes. Please see below:
• “A” denotes any of Watford Junction, Grays, Purfleet, Ockendon, Chafford Hundred
• “B” denotes stations Broxbourne – Hertford East inclusive
• “C” denotes Shenfield
• “D” denotes stations Merstham – Horley inclusive
• “E” denotes Gatwick Airport

In the case of extension fares for Oyster Travelcards, the overall journey being made is assessed and any zones not included on the Travelcard are generally charged according to which mode(s) has been used for the extension part of the journey.

For example a journey from Oxford Circus to East Croydon is priced as a through journey between the Underground and National Rail for zones 1-5. Assuming an interchange between Underground and National Rail services in zone 1 (say, Victoria) the holder of a zones 12 Travelcard will pay the National Rail local 3-5 extension fare. Whether the peak or off-peak tariff is charged is determined by the time at which the customer touches in at the beginning of their journey. For a journey where the zones not covered by the Travelcard are judged to involve both TfL and National Rail travel, the through tariff in the spreadsheet is charged.

PAYG charging is assessed slightly differently for journeys made with Contactless Payment Cards. Caps exist for travel in various zonal combinations and extension fares are set for individual journeys outside the capped zone. Contactless charging applies the cheapest combination of cap and extension fares which cover the journeys made and zones traversed over the course of a day or week. Again, as with Oyster Travelcard extension fares, the modes travelled in each journey are taken into account.

We do not hold any internal documents that detail how Oyster and Contactless fares are calculated.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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