TfL 95743 Contact Centre Outsourced Services Framework
Request ID: FOI-2427-2324 Date published: 30 October 2023
You asked
Good morning,
Request for information under Freedom of Information Act
I would be grateful if you would provide, under the FOI Act, details in respect of the contract: TfL 95743 Contact Centre Outsourced Services Framework.
The details required are:
All call off contracts issued, plus all call off contracts awarded, including titles and dates issued/awarded, on the TfL 95743 Contact Centre Outsourced Services Framework (all lots) since inception.
We answered
TfL Ref: 2427-2324
Thank you for your request received by Transport for London (TfL) on 5 October 2023 asking for information about the TfL 95743 Contact Centre Outsourced Services Framework.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked: I would be grateful if you would provide, under the FOI Act, details in respect of the contract: TfL 95743 Contact Centre Outsourced Services Framework.
The details required are:
All call off contracts issued, plus all call off contracts awarded, including titles and dates issued/awarded, on the TfL 95743 Contact Centre Outsourced Services Framework (all lots) since inception.
In reference to TfL 95743 Contact Centre Outsourced Services Framework, we have awarded one call-off contract since inception which was competitively tendered for. The details are as follows:
The Contracts are currently in the early transition phase - the award letters were dated 26 October 2023.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
