Request ID: FOI-2422-2425 Date published: 18 November 2024
You asked
Can you let me know, how many people have had incidents at this station, including any falls and accessibility issues I.e. wheelchairs, pram users and/or toddlers etc. please?
Clarification received 30/10/2024: In answer to your questions, please see below:-
Q. Is there a particular timeframe to which the request relates? So, for example, do you want data for the last month, the last year, two years etc?
A. Two years from 01/01/2022 to 02/10/2024.
Q. By “incidents” are you referring to the two cited examples only – i.e. any record of a “fall” at the station and any communication we have received from the public regarding “accessibility”?
A. Any falls, near misses, inaccessibility complaints, requests or feedback/suggestions/forms/telephone and/or emails and any other communications (including any information, received via staff regarding issues at this station), meta data/notes please for the period 01/01/2022 to 02/10/2024.
We answered
TfL Ref: FOI-2422-2425
Thank you for your request of 2nd October 2024 – as clarified on 30th October 2024 – asking for information about Dalston Kingsland London Overground station.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Question 1: Can you let me know how many people have had incidents at this station, including any falls and accessibility issues I.e. wheelchairs, pram users and/or toddlers etc. please? For the two years from 01/01/2022 to 02/10/2024.
Answer: There have been a total of 16 incidents recorded at Dalston Kingsland station since the beginning of 2022 (5 in 2022, 4 in 2023, and 7 in 2024 up to October). These are broken down as follows:
Total Incidents
Of those total incidents - occurred involving children*
Of those total incidents - occurred involving Elderly or mobility impaired person (MIP)
Boarding and Alighting
2
1
0
Slips Trips and Falls
13
2
1
Other
1
0
0
Totals
16
3
1
*A child/ Elderly person/ MIP is mentioned in the report – not necessarily the victim.
Question 2: Any falls, near misses, inaccessibility complaints, requests or feedback/suggestions/forms/telephone and/or emails and any other communications (including any information, received via staff regarding issues at this station), meta data/notes please for the period 01/01/2022 to 02/10/2024.
Answer: Our Customer Services has received the following contacts from members of the public relating to Dalston Kingsland station over the period in question:
Area
London Overground
Station
Dalston Kingsland Rail Station
FY
(All)
Explanation Codes by Incident
Number of Cases
Complaints
17
Attitude/Rude Behaviour
1
:it was closed
1
Customer Service
9
:does not have a lift from the platform to the street level
1
:staff simply couldn’t be bothered
1
:ticket: denied entry
1
:would not let me enter
1
:only agency staff available
1
:would not let me on the platform with my bike
1
:I was sexually harassed by a man
1
:ticket: wrong one because he didn’t help me
1
:heavy luggage: prefer not to change so many times
1
Inappropriate Behaviour
2
:grabbed by a female revenue staff member
1
:feel the staff member was rude and discriminating
1
Injury to person (No Claim)
1
:fall: wet floor
1
Knowledge/Information
1
:given the wrong advise
1
Offensive Behaviour
1
:you don't look disabled
1
Passenger flow
1
:the station was closed
1
Violent Behaviour
1
:approached by a person with knife
1
Enquiries
5
Customer Service
1
:issues with the ticket machines
1
Future step-free access
2
:disabled: step free
1
:step-free
1
Injury to person (No Claim)
2
:fall
1
:wet floor
1
Suggestions
1
Cleanliness
1
:station is so dirty: please can you look at environment
1
Grand Total
23
We do not have any reports from staff about falls, near misses or in accessibility for this station in the specified timeframe.
If this is not the information you are looking for please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
