Our Ref:          FOI-2416-1718

Thank you for your request received on 24 November 2017 asking for information about faulty escalators. I apologise for the delay in my response.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require. You asked:

Please could you provide a list of incidents of broken escalators at all TfL stations in the past 36 months, broken down by station type (e.g. underground, overground), station line (e.g. central, jubilee), station name, date of breakage, date of repair, and any notes on the cause of the breakage.

We carry over 1.3bn customers on the London Underground each year. Escalators on our network are heavy-duty machines that carry millions of people each year and they must be refurbished every 20 years and replaced every 40 years, as well as having a continual programme of maintenance and renewal, to ensure that they are kept in top condition. Escalator availability on all London Underground lines is currently at the highest level in the last five years, with 97.7 per cent.

Please find the requested information attached. Please also note that overall figures on escalator availability across the London Underground network are available in our Underground Services Performance reports on our website:

https://tfl.gov.uk/corporate/publications-and-reports/underground-services-performance#on-this-page-0

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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