Our ref: FOI-2414-2425

Thank you for your request received by Transport for London (TfL) on 29 October 2024 asking for information about Oyster Ticket Stop stores.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. 

I can confirm that we do hold the information you require. You asked:

-The total number of transactions per year for the past five years for TFL Oyster Ticket Stops (partnered shop locations only and EXCLUDING train stations

-The total value of these transactions per year, if available

-The total number of partnered Oyster Ticket Stop shops by year for the last five years

-The current state of, as well as any changes to, the commercial terms relevant for a shop becoming an Oyster Ticket Stop, including admin fees, service fees, commission, and sign-up costs

Please find attached our Retail Agent Agreements.

Please note, the difference between the two agreements is the commission rate for those Agents on or near London Underground stations. Additionally, we are not able to identify the background costs and fees as they are part of the general service charges for the Revenue Collection Contract and are not broken out.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely,

Tahsin Prima

FOI Case Officer

General Counsel

Transport for London