Could you please send me: a) The numbers of passengers using the Emirates Air Line each day, in each direction (northbound and southbound), between Sunday 13 October and Saturday 19 October 2019 inclusive. b) A breakdown of passenger numbers per hour of operation during that week. Please send this in a spreadsheet. c) The number of multi-user ("5+") Oyster/contactless discounts issued that week. d) The number of paper multi-trip boarding passes sold that week, and broken down by each day of the week. e) The number of children carried at £1 each under the schools scheme, broken down by each day of the week. f) The number of adults carried free under the schools scheme, broken down by each day of the week. g) The number of private cabin hire bookings, broken down by each day of the week. h) The number of Discovery Experience tickets sold, broken down by each day of the week. i) The number of Thames Clippers package tickets sold, broken down by each day of the week. j) The number of people who were given complementary travel, broken down by each day of the week. k) The number of Oyster/contactless users, broken down by each day of the week.

---

Our Ref:         FOI-2398-1920

Thank you for your request received on 11 November 2019 asking for information about the Emirates Air Line.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require. You asked for:

a) The numbers of passengers using the Emirates Air Line each day, in each direction (northbound and southbound), between Sunday 13 October and Saturday 19 October 2019 inclusive

Passengers travelling from:
Date North Terminal South Terminal
13/10/2019 2,528  2,908
14/10/2019 734  951
15/10/2019 833  1,224
16/10/2019 1,059  1,540
17/10/2019 1,332  1,610
18/10/2019 1,279  1,589
19/10/2019 3,255  3,919
 11,020  13,741

b) A breakdown of passenger numbers per hour of operation during that week. Please send this in a spreadsheet

 13/10/2019 14/10/2019 15/10/2019 16/10/2019 17/10/2019 18/10/2019 19/10/2019
7:00 - 8:00 - 16 25 26 186 28 
8:00 - 9:00 - 3 54 31 87 65 68
9:00 - 10:00 156 0 104 126 91 79 152
10:00 - 11:00 336 5 104 121 170 139 307
11:00 - 12:00 459 174 157 116 181 252 482
12:00 - 13:00 517 226 178 208 252 219 558
13:00 - 14:00 429 109 174 169 228 233 502
14:00 - 15:00 549 150 189 210 208 233 727
15:00 - 16:00 676 173 182 234 253 181 755
16:00 - 17:00 682 187 199 292 331 249 739
17:00 - 18:00 694 158 237 373 248 250 796
18:00 - 19:00 499 167 182 331 284 288 676
19:00 - 20:00 304 104 165 182 180 248 580
20:00 - 21:00 135 3 107 180 102 177 401
21:00 - 22:00 -   43 123 225
22:00 - 23:00 -   98 104 206
 5,436  1,685  2,057  2,599  2,942  2,868  7,174

c) The number of multi-user ("5+") Oyster/contactless discounts issued that week

There were no 5+ discounts issued that week.

d) The number of paper multi-trip boarding passes sold that week, and broken down by each day of the week

Date Total Equivalent Journeys (10 per ticket)
13/10/2019 6 60
14/10/2019 6 60
15/10/2019 3 30
16/10/2019 8 80
17/10/2019 14 140
18/10/2019 10 100
19/10/2019 5 50
 52 520

e) The number of children carried at £1 each under the schools scheme, broken down by each day of the week

Date Total
13/10/2019 0
14/10/2019 61
15/10/2019 68
16/10/2019 96
17/10/2019 0
18/10/2019 0
19/10/2019 0
 225

f) The number of adults carried free under the schools scheme, broken down by each day of the week

Date Total
13/10/2019 0
14/10/2019 5
15/10/2019 0
16/10/2019 7
17/10/2019 0
18/10/2019 0
19/10/2019 0
 12

g) The number of private cabin hire bookings, broken down by each day of the week

Date Total
13/10/2019 8
14/10/2019 3
15/10/2019 7
16/10/2019 19
17/10/2019 1
18/10/2019 4
19/10/2019 26
 68

h) The number of Discovery Experience tickets sold, broken down by each day of the week

Date Total
13/10/2019 859
14/10/2019 299
15/10/2019 382
16/10/2019 485
17/10/2019 448
18/10/2019 397
19/10/2019 1,132
 4,002

i) The number of Thames Clippers package tickets sold, broken down by each day of the week

Date Total
13/10/2019 32
14/10/2019 10
15/10/2019 33
16/10/2019 35
17/10/2019 29
18/10/2019 36
19/10/2019 112
 287

j) The number of people who were given complementary travel, broken down by each day of the week

No complimentary travel was given from 13/10/2019 to 19/10/2019.

k) The number of Oyster/contactless users, broken down by each day of the week

Date CPC Entry Oyster Entry
13/10/2019 1,839 1,449
14/10/2019 484 466
15/10/2019 428 474
16/10/2019 596 557
17/10/2019 812 698
18/10/2019 687 546
19/10/2019 2,614 1,793
 7,460 5,983

If this is not the information you are looking for please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
[email protected]

Back to top

---