Our Ref:          FOI-2394-1718

Thank you for your request received on 23 November 2017 asking for information about London Overground performance.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm we do hold the information you require.

Arriva Rail London’s objective is to achieve continuous improvements in train performance through working with industry partners. We have built route-by-route performance plans that tackle the key causes of delay on each route. On the East London Line services we are particularly focused on – improving the timetable so it operates with less delay, working with Network Rail to reduce instances of infrastructure failing and focusing jointly with Network Rail and Go Via Thameslink Railway (GTR) on reducing the knock-on effect of late running GTR services on the shared tracks between New Cross Gate and West Croydon/Crystal Palace.

From May 2017 to late November 2017 the % of train which depart Canonbury on time is 24.99%. Please see below the table showing the % of trains departing from Canonbury within three minutes of the timetabled departure time, whereby the % increases to 59.07%, and also the % of trains departing within the industry target of within 5 minutes (known as PPM) with the % increasing to 75.95%.

Location Trains Right Time % PPM % T-3 %
Canonbury (ELL) 29570 24.99% 75.95% 59.07%

If this is not the information you are looking for please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]