FOI request detail

Recruitment agencies

Request ID: FOI-2390-2021
Date published: 05 March 2021

You asked

Could I have a list of all the recruitment agencies TfL has using in the 24 months - particularly for customer service roles ( i.e CSA and TfL call centre staff?

We answered

TfL Ref: FOI-2390-2021

Thank you for your email received by Transport for London (TfL) on 22 February 2021 asking for information about recruitment agencies.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked:

Could I have a list of all the recruitment agencies TfL has used in the last 24 months - particularly for customer service roles ( i.e CSA and TfL call centre staff).

TfL only use external agencies for non-permanent labour (NPL) recruitment and these are as follows:

  1. Hays Specialist Recruitment Ltd.
  2. Gattaca Plc (Matchtech).
  3. Morson Ltd.
  4. Fusion Ltd.
  5. Rullion Ltd.

We use our internal Human Resources department to recruit for permanent customer service roles.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Melissa Nichols

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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