FOI request detail

Poor bus service

Request ID: FOI-2389-1617
Date published: 07 March 2017

You asked
Could you please tell me the number of complaints received about bus route 346 since Go Ahead took over the franchise in October 2016

We answered

 

TfL Ref: 2389-1617

 

Thank you for your request received by Transport for London (TfL) on 28 February 2017 asking for information about the number of complaints received about bus route 346 since Go Ahead took over the franchise in October 2016.

 

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require.

 

From 1 October 2016 to date we have received 103 complaints regarding route 346. These complaints were made regarding issues such as service performance, staff, and changes to the route.

 

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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