TfL Ref: FOI-2378-1617

Thank you for your request received by Transport for London (TfL) on 27 February 2017 asking for information about ticket office closures.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we hold some of the information you require. You asked for:

1. How many people out of the 838 positions that were to go have taken redundancy?
   
   

   823 employees left under voluntary severance.

   
   
   

    

   
   
   
2. How many have left without taking redundancy?
   
   

   54 employees who were offered voluntary severance left for other reasons, such as retirement, resignation or medical termination.

   
   
   

    

   
   
   
3. How many were transferred to other positions within the organisation?
   
   

   40 employees were transferred to new roles at London Underground stations.

   
   
   

    

   
   
   
4. What has been the total cost in redundancy pay outs?
   
   

   Approximately £45m is being spent on the voluntary severance package in total – ensuring that we support all of our staff who have chosen to leave the business. This cost is significantly less than the overall savings benefit to TfL. Higher commercial revenue from increased shops and services at stations will increase these savings even more in the future, as we have been identifying options to increase TfL’s commercial revenue over the next ten years.

   
   
   

    

   
   
   
5. Has anyone who was made redundant under this plan come back and worked for TfL again? If yes, how many?
   
   

   No.

   
   
   

    

   
   
   
6. Of the 325 jobs that have now been agreed, what is the breakdown for what these jobs will be?

We had always planned to review the level of staffing after the first year of the new operating model to ensure that we were offering the best possible customer service. We also took into account the London TravelWatch review which included as a recommendation the need for more staff to deliver better customer service. Since the new operating model was developed Tube ridership has risen to record levels and new entrances have opened at stations like Tottenham Court Road and Victoria.

We are currently working through the allocation of staff. We already know that at least 200 of the 325 will be full time with the remainder a mixture of full and part time. A more detailed breakdown will not be available until April. This will be funded within TfL's existing Business Plan which includes a £4bn savings programme through gaining better deals from suppliers and making all parts of TfL more efficient.

7. On average, how much does the recruitment process cost to hire: a full time position and a part time position?

We do not hold an ‘average’ cost for our recruitment process.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Lee Hill

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London