TfL Ref: 2371-1617
Thank you for your emails received on 25 January and 27 February 2017 asking for information about the number of complaints received in relation to issues in renewing season tickets over the last two years.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.
We’ve used a keyword search based on the following:
- Date range: 01 January 2015 to 31 December 2016
- Type: Complaint
- Keywords:
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- renew monthly travel pass
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This returned six complaints. We also received 80 enquiries about the same subject matter over the same period.
If this is not the information you are looking for, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London