Request ID: FOI-2366-2122 Date published: 04 February 2022
You asked
Please provide me with the written procedure for dealing with returned mail which is sent back to you or your parking enforcement contractor or mail service provider including any specifications which contractors have to meet under any service contract and the effect on the future enforcement steps in the PCN process (e.g. the process stops whilst a new address is traced and then starts again from the point at which the first item of mail was returned, if that is the case. If the council plough on regardless then please tell me that).
We answered
TfL Ref: 2366-2122
Thank you for your request received by Transport for London (TfL) on 16 January 2022 asking for information about parking services returned mail procedure.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked: Please provide me with the written procedure for dealing with returned mail which is sent back to you or your parking enforcement contractor or mail service provider including any specifications which contractors have to meet under any service contract and the effect on the future enforcement steps in the PCN process (e.g. the process stops whilst a new address is traced and then starts again from the point at which the first item of mail was returned, if that is the case. If the council plough on regardless then please tell me that).
Information about our contract with the bailiffs including enforcement action and dealing with correspondence is available on the TfL website: Bailiff Services Agreement (tfl.gov.uk).
In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
