FOI request detail

Breakdown of passenger type and passenger usage on the 397 Bus Route

Request ID: FOI-2327-1617
Date published: 16 May 2017

You asked

An hourly breakdown of passenger type and numbers on the 397 bus service from Monday to Sunday, over a 3 month period. 1) How many are children/students. 2) How many Senior Citizen passes. 3) How many Freedom Passes. 4) How many paying passengers by debit/oyster. 5) How many of these passengers board the bus at Chingford Avenue, Heathcote Grove, Endlebury Road and Simmons Lane.

We answered

FOI Ref: 2327-1617

Thank you for your email received by us on 22 February 2017 asking for information about bus passenger data.

We have considered your request in accordance with the requirements of the Freedom of Information Act and our Information Access Policy.


Unfortunately, to provide you with the further information you have requested, listed below, would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.


Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.


We have estimated that it would exceed the cost limit to provide a response to your current request. We do not hold the information you have requested in a way that can be extracted from our current system. To extract the information would require considerable new code, data mining and software development.


To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by Transport for London. You should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a particular period of time, geographical area or specific departments of TfL.

Although your request can take the form of a question, rather than a request for specific documents, TfL does not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.


Please note that we will not be taking further action until we receive your revised request.


Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

Melissa Nichols

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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