FOI request detail

Congestion Charge System Failure

Request ID: FOI-2294-1617
Date published: 20 March 2017

You asked

I would like to know how many times the systems failed for paying a congestion charge and how many people were served a £65 penalty charge as a result of the payment system failure between 20th April 2016 - 20th Feb 2017.

We answered

Our ref: FOI-2294-1617


Thank you for your email received on 20 February 2017 asking for information about Congestion Charging.


Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold some of the information you require.


Between 26 September 2016 and 20 February 2017 there has been 6 occasions when Congestion Charging payment services were unavailable.


We are unable to link the unavailability of payment services to the issuing of Penalty Charge Notices.


If this is not the information you are looking for please do not hesitate to contact me.


If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.


Yours sincerely


Graham Hurt


FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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