TfL Refs: 2276/2277/2278/2279

Thank you for your emails received by us on 28 November 2018 asking for information about contactless and Oyster pay as you go usage.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. You asked for:

Average number of contactless and Oyster users per week hitting the daily zone 1-2 cap two times within a week

Please provide the average number of contactless and Oyster users per week hitting the daily zone 1-2 cap two times within a week (but not hitting the zone 1-2 weekly cap). If possible, please provide this average number calculated over the past 6 months.

Average number of contactless and Oyster users per week hitting the daily zone 1-2 cap three times within a week

Please provide the average number of contactless and Oyster users per week hitting the daily zone 1-2 cap three times within a week (but not hitting the zone 1-2 weekly cap). If possible, please provide this average number calculated over the past 6 months.

Average number of contactless and Oyster users per week hitting the daily zone 1-2 cap four times within a week

Please can you provide the average number of contactless and Oyster users per week hitting the daily zone 1-2 cap four times within a week (but not hitting the zone 1-2 weekly cap). If possible, please can you provide this average number calculated over the past 6 months.

Average number of contactless and Oyster users per week hitting the daily zone 1-2 cap five times within a week

Please can you provide the average number of contactless and Oyster users per week hitting the daily zone 1-2 cap five times within a week (but not hitting the zone 1-2 weekly cap). If possible, please can you provide this average number calculated over the past 6 months.

Whilst Oyster card data is retained for a period a period of eight weeks, unfortunately, to provide the information you have requested within the available timescale would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004 as new analysis would need to be created for the purposes of your requests.

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by us. You should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a particular period of time, geographical area or specific departments of the organisation.

Although your request can take the form of a question, rather than a request for specific documents, we do not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.

Please note that we will not be taking further action until we receive your revised request.

In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London