TfL Ref: FOI-2257-2425

Thank you for your request received by Transport for London (TfL) on 14 October 2024 asking for information about London Overground diversions from West Croydon to Crystal Palace.  

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. 

Specifically you asked: 

Please can you let me know the number of West Croydon bound trains that were diverted to Crystal Palace in 2019, 2020, 2021, 2022 and 2023. 

Please see the requested information in the table below: 

What improvements have you made since this 'diversion' tactic became regular issue, to provide the service you promised to people who need to travel to West Croydon?

We publish information about London Overground Performance on our website, including information about our operational contingency plans which are designed to reduce the inconvenience caused to customers during disruption. This can be found at the following link: 

https://tfl.gov.uk/modes/london-overground/london-overground-performance?intcmp=66944#on-this-page-1

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal.  

Yours sincerely,

Mary Abidakun

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London