Tree complaints
Request ID: FOI-2219-2021
Date published: 05 February 2021
You asked
1) Records of all Complaint records for Trees near to the East Rochester Way on Gwillim Close Sidcup
DA15, Park Mead Sidcup DA15, Tyrrell Avenue Sidcup DA15 and Lyndon Avenue Sidcup DA15 from
January 2014 to January 2019.
We answered
Our ref: FOI-2219-2021
Thank you for your request received by Transport for London (TfL) on 1 February 2021 asking for information about tree complaints.
Your request has been considered in accordance with the requirements of the Freedom of Information Act (FOIA) and our Information Access Policy. I can confirm we do hold some of the information you requested. You asked for:
Records of all Complaint records for trees near to the East Rochester Way on Gwillim Close Sidcup DA15, Park Mead Sidcup DA15, Tyrrell Avenue Sidcup DA15 and Lyndon Avenue Sidcup DA15 from January 2014 to January 2019.
Please find below a table of complaints we received relating to trees near the aforementioned locations from April 2017 to January 2019.
We are unfortunately unable to provide complaint records for the trees in the locations requested before April 2017 as the complaints recording system used at that time did not allow us to search by locations. This system also did not have a complaints category for trees or similar. The complaints recording system was changed in 2017, and we are therefore only able to search for complaints regarding a specific location from this time.
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Created On
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Contact Type (Regarding) (Case)
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16/08/2017 16:43
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Enquiry
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Can someone please tell me whether the two trees that have been cut down in the bank of shrubs running alongside the A2 at Park Mead will be replaced. Workmen came on 3rd August to remove them and have left the area in a shocking state.
Date of Travel: 16/08/2017
Location: E Rochester Way, Sidcup DA15, UK
Enquiry About Other: Bank of shrubs
Location Name: E Rochester Way, Sidcup DA15, UK
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23/10/2017 15:18
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Complaint
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Resident first contacted us about this on May 17
Resident lives at Gwillim Close DA15 9NQ.
Trees at the back of customers garden are on the embankment leading up to the A2.
She says they are overhanging and overgrown
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07/08/2017 16:25
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Complaint
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Customer lives at Gwillim Close DA15 9NQ.
Trees at the back of customers garden are on the embankment leading up to the A2.
She says they are overhanging and overgrown. Will pass to relevant LoHAC team to cut back.
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25/08/2018 22:32
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Complaint
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Comments: I live in Gwillim Close. The trees on the banks are over grown and doing damage to properties. The council say that it is the responsibility of TFL . Please can someone come and look and trim these trees
Many thanks
Enquiry About Other: Overgrown trees on the banks of the A2
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09/05/2018 22:31
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Complaint
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Comments: The street lights all the way down the alley are not working. The alley is situated between Tyrrell Avenue and the A2. The alley is at the end of my garden and I don’t think it’s safe that they are not working as the other month I had people trying to jump my back fences so I would prefer these are done ASAP. I contacted Bexley council who attended but when they did they notified me that these lights belong to TfL.
Direction of Travel: Alley way between Tyrrell Ave and the A2
Date of Travel: 01/05/2018
Time of Travel: 21:30
Best Time to Contact: 4pm - 8pm
Location: E Rochester Way, Sidcup, UK
Enquiry About: Street fault or defect
Location Name: E Rochester Way, Sidcup, UK
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05/06/2018 09:50
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Complaint
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Comments: Last Tuesday when there was heavy rainfall, the rain came off the A2 which is behind my house, and flooded my garage and garden and almost flooded my house. This only affected my house at [REDACTED] Lyndon avenue, and houses [REDACTED]. It seems the drains on the A2 at this point, may be blocked as the rain did not drain away, but instead fell off the A2 and into my land like a waterfall. I need the drains on this part of the A2 unblocked so that my property is not flooded. My garage was flooded and the floor is still wet. The Highway Agency have confirmed that as my house is between London and Bexley that the A2 falls under TFL and not Highway Agency. It is not clear the reason the drains on this part of the A2 were blocked, or how often they are cleaned?
Direction of Travel: rain water coming off the A2 and flooding my garden
Date of Travel: 29/05/2018
Time of Travel: 14:30
Enquiry About Other: A2 between London and Bexley with blocked drains
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21/08/2018 15:46
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Complaint
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Caller is filing a complaint about overgrown trees, overhanging for 3 years now. Caller says this overgrown trees are causing cracks to the walls in the building and damage to the ground outside.
Caller has provided her address as:
Gwillim Close
Sidcup
Kent
DA15 9NQ
I told the caller their complaint has been forwarded to the relevant team.
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24/05/2018 10:39
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Complaint
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Customer has called to ask what we can do to cut back some of the woodlands that back onto their property from the A2 (East Rochester Way). They say the trees here are overgrowing and affecting the use of their garden as sap is dripping and loads of flies are entering their garden meaning that they can't use it for washing, etc. Can we attend and see if there is any action we can take to improve the situation here.
Location: Gwillim Close, Sidcup, DA15 9NQ
Borough: Bexley
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In accordance with the FOI Act, we have redacted personal information as it is subject to a statutory exemption to the right of access to information under section 40(2). This exemption to your right of access is applied in accordance with TfL’s obligations under the General Data Protection Regulation (GDPR). The exemption applies because disclosure of personal information would be a breach of the GDPR, specifically the first principle of the GDPR which requires all processing of personal data to be fair and lawful.
If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.
Please see the attached information sheet for details of your right to appeal.
Yours sincerely,
Melissa Nichols
FOI Case Officer
General Counsel
Transport for London
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