FOI request detail

Raw data from Santander Cycles Customer Satisfaction and Usage Survey

Request ID: FOI-2179-1718
Date published: 21 November 2017

You asked

I want to analyse the bike sharing situation in London(the base point is Santander Cycle) but I couldn’t find some useful data about it. After reading the report: Santander Cycles Customer Satisfaction and Usage Survey from:https://tfl.gov.uk/corporate/publications-and-reports/cycling-and-walking, I found it very useful! Is it possible for you to provide me some raw data so that I can do some further analysis? Or can you give me some suggestions where I can find some useful bike sharing data?

We answered

TfL Ref: 2179-1718

Thank you for your request received by Transport for London (TfL) on 6 November 2017 asking for information about raw data from our Santander Cycles Customer Satisfaction and Usage Survey.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require.

Please see the following link which includes the most frequently requested statistics for the scheme http://content.tfl.gov.uk/santander-cycles-transparency-to-end-of-september-2017.pdf. I hope you find this useful for your purposes.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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