Number of complaints received between 01.01.2018 and 16.01.2018 about lack of service and delays on a) Westbound Piccadilly Line, Uxbridge branch and b) Westbound Piccadilly Line, Heathrow branch.

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Dear

TfL Ref: FOI-2147-1819

Thank you for your email received by Transport for London (TfL) on 16 November 2018.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy.  I can confirm we hold some of the information you require. You asked for:

Number of complaints received between 01.01.2018 and 16.01.2018 about lack of service and delays on a) Westbound Piccadilly Line, Uxbridge branch and b) Westbound Piccadilly Line, Heathrow branch.

Please see the below table with all the service performance complaint cases that we hold for the Piccadilly line, received between 01.01.2018 and 16.01.2018.

Please note we are not able to provide a break down on whether the train was heading to or terminating at either Uxbridge or Heathrow branches. There is an option for agents to log this detail but it has been left blank in all the captured cases. We are also not able to provide details on which services were travelling specifically west bound.

Area	London Underground
Line	Piccadilly
Core Motivation	Service performance
Contact Type	Complaint
Row Labels	Number of Cases
01/01/2018
Service Delays	1
Turnpike Lane Underground Station	1
03/01/2018
Service Delays	1
Turnham Green Underground Station	1
04/01/2018
Service Delays	1
Acton Town Underground Station	1
05/01/2018
Other service issues	1
Finsbury Park	1
09/01/2018
Service Delays	1
Northfields Underground Station	1
10/01/2018
Service Delays	2
Cockfosters Underground Station	1
Park Royal Underground Station	1
11/01/2018
Other service issues	1
Acton Town Underground Station	1
Route information	1
Wood Green Underground Station	1
13/01/2018
Other service issues	1
Hatton Cross Underground Station	1
Service Delays	3
Arnos Grove Underground Station	1
Earl's Court Underground Station	2
14/01/2018
Service Delays	2
Green Park Underground Station	1
Leicester Square Underground Station	1
15/01/2018
Service Delays	1
Acton Town Underground Station	1
16/01/2018
Other service issues	1
Northfields Underground Station	1
Service Delays	1
Covent Garden Underground Station	1
Grand Total	18

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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