Request ID: FOI-2133-2223 Date published: 16 December 2022
You asked
Ticketing & Revenue book 8 "Helping Customers"
(a) A copy of the current edition of Ticketing & Revenue book 8 "Helping Customers" (Redacted as necessary)
(b) List of other Ticketing & Revenue books that exist (With title or summary of what they are about if possible)
We answered
TfL Ref: 2133-2223
Thank you for your request received by Transport for London (TfL) on 27 November 2022 asking for information about Ticketing & Revenue book 8 "Helping Customers".
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm we do hold the information you require.
In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.
The list of current books is as below:
Book 1 – Security – Issue 8 Book 2 – LU Ticket issuing Issue14 Book 3 – POMS – Issue 10 Book 4 – Secure site Procedures Issue 7 Book 5 – Gatelines – Issue 13 Book 6 – Ticket Issuing and acceptance on behalf of other operators Book 7 – ticketing & Revenue supervision – issue 7 Book 8 – Helping customers – Issue 14 Contents and Glossary Issue 10
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
