Request ID: FOI-2130-2324 Date published: 03 October 2023
You asked
Hello,
On 2023-09-15, my family were on the escalators going down at Baker Street station. As they were going down, there was a panic among a mass of people and everyone fled towards the exit. They asked members of staff at the time what had happened and they were unable to comment other than that they were investigating an incident. This event has since caused my family a lot of anxiety and I would like to know what happened to spark this event so that they have closure.
Many thanks
We answered
TfL Ref: FOI-2130-2324
Thank you for your request received by Transport for London (TfL) on 17th September 2023 asking for information about an incident at Baker Street London Underground station on 15th September. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Specifically you asked:
“On 2023-09-15, my family were on the escalators going down at Baker Street station. As they were going down, there was a panic among a mass of people and everyone fled towards the exit. They asked members of staff at the time what had happened and they were unable to comment other than that they were investigating an incident. This event has since caused my family a lot of anxiety and I would like to know what happened to spark this event so that they have closure.”
I can confirm that we hold the information you require.
Colleagues in London Underground have reviewed all the incident reports and log entries for Baker Street for the 15th September 2023. It seems that there was a faulty train on the Jubilee line that was making loud noises and sparking. This was found to be due to defective capacitor trays (a component of the traction system) which short-circuited causing the noises and sparks. The faulty train was detrained of passengers and the faulty components replaced.
If this is not the information you are looking for please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
