FOI request detail


Request ID: FOI-2069-1920
Date published: 23 October 2019

You asked

• Number of people issued with ULEZ PCNs due to going into the zone unintentionally who weren’t sent letters advising of the scheme • Number of people who have complained about ULEZ signage not being clear • Number of people led into the zone by GPS from the same roundabout her husband was • Number of ULEZ PCNs issued since scheme start, of which how many were issued to postcodes outside London and how many were cancelled

We answered

TfL Ref: 2069-1920

Thank you for your request received by Transport for London (TfL) on 2 October 2019 asking for information about ULEZ penalty fares issued.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold some of the information you require.  

We do not hold data on the number of ULEZ PCNs issued to people unintentionally who weren’t sent letters advising of the scheme, nor do we hold information on the number of people led into the zone by GPS, and from the same roundabout onto St George’s Road or the number of people who have complained about the ULEZ signage not being clear.   However TfL endeavoured to provide adequate information to ensure that all motorists, including those from outside London, are aware of the ULEZ and how it operates. As well as placing signage at each entry and exit point and along all main approaches to the zone, our website features a detailed map of the zone boundary. There is also a location check facility, which enables motorists to enter a postcode, street name or location name to verify whether or not their journey took them through the zone. More information is also available through our call centre, where customers are able to obtain advice and guidance on whether a given route or destination lies within the zone and whether a charge is payable. However, having passed signage to make them aware that they are entering or leaving the zone, the onus is ultimately on drivers to familiarise themselves with the rules of the scheme and ensure that the charge is paid within the prescribed timeframe.

We do exercise discretion and take mitigating circumstances into account when considering challenges against the issue of PCNs, which often results in representations being accepted despite falling outside the statutory grounds defined in the regulations.

Since the ULEZ scheme began on 8 April 2019 TfL has issued 331,295 Penalty Charge Notices (PCNs) for non payment of the daily charge. Of these we cancelled 15,793, of which 9,738 were issued to postcodes outside of London.

If this is not the information you are looking for,  please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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