TfL Ref: 2050-1920

Thank you for your request received by us on 8 October 2019 asking for information about the number of complaints received about the dot matrix indicators at High Street Kensington London Underground Station.

As mentioned in my acknowledgement the following parts of your request were forwarded to our Customer Services for a direct response: Why southbound and eastbound district and circle line trains are not displayed on the platform indicators on a regular and timely basis? I.e. when the trains leave Edgware road?

What next steps will you take to investigate and rectify this situation?

The question below seeking recorded information has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.

How many other complaints have you received about this issue in 2019?

I can advise that whilst we have received no complaints specifically referencing the dot matrix indicators at High Street Kensington Station in 2019, four complaints were received concerning for example, the lack of announcements and information on the running of services at this station this year.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London