Request ID: FOI-2049-2425 Date published: 18 October 2024
You asked
Good afternoon
I would like to request the following information
Total number of manned ticket offices across all sites in:
2018
2019
2020
2021
2022
2023
2024
Total number of ‘card only’ payment ticket machines across al sites in:
2018
2019
2020
2021
2022
2023
2024
Total number of ticket machines that accept cash payments across all sites in:
2018
2019
2020
2021
2022
2023
2024
We answered
Our ref: FOI-2049-2425/GH Thank you for your request received by Transport for London (TfL) on 25 September 2024 asking for information about ticket facilities. Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm that we do hold the information you require. You asked for: • Total number of manned ticket offices across all sites (2018-2024):
2018
2019
2020
2021
2022
2023
2024
London Underground
0
0
0
0
0
0
0
London Overground
63
63
62
62
62
62
62
Elizabeth line
24
24
24
24
24
24
24
• Total number of ‘card only’ payment ticket machines across al sites (2018-2024):
Card Only Machines:
2018
2019
2020
2021
2022
2023
2024
(as of 05/01/19)
(as of 04/01/20)
(as of 09/01/21)
(as of 08/01/22)
(as of 07/01/23)
(as of 06/01/24)
(as of 14/09/24)
London Underground
2
4
4
4
19
19
21
London Overground
0
0
0
0
1
1
1
Elizabeth line
23
23
23
23
23
23
23
• Total number of ticket machines that accept cash payments across all sites (2018-2024):
Cash Only Machines:
2018
2019
2020
2021
2022
2023
2024
(as of 05/01/19)
(as of 04/01/20)
(as of 09/01/21)
(as of 08/01/22)
(as of 07/01/23)
(as of 06/01/24)
(as of 14/09/24)
London Underground
120
118
117
50
20
20
20
London Overground
0
0
0
0
0
0
0
Elizabeth line
0
0
0
0
0
0
0
Cash and Card Machines:
2018
2019
2020
2021
2022
2023
2024
(as of 05/01/19)
(as of 04/01/20)
(as of 09/01/21)
(as of 08/01/22)
(as of 07/01/23)
(as of 06/01/24)
(as of 14/09/24)
London Underground
949
952
935
945
948
896
892
London Overground
93
95
95
95
98
109
109
Elizabeth line
54
59
59
59
67
67
67
If this is not the information you are looking for please do not hesitate to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob Senior FOI Case Officer FOI Case Management Team General Counsel Transport for London [email protected]
