Request ID: FOI-2034-2223 Date published: 06 December 2022
You asked
Please provide me with the latest Staff Guide to Fares and Ticketing, including the ITSO Section of Book 2.
We answered
TfL Ref: FOI-2034-2223
Thank you for your request received by Transport for London (TfL) on 17th November 2022 asking for the latest Staff Guide to Fares and Ticketing.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Specifically you asked:
“Please provide me with the latest Staff Guide to Fares and Ticketing, including the ITSO Section of Book 2.”
I can confirm that we hold the information you require.
The latest version of the Staff Guide to Fares and Ticketing - from September 2022 - is attached. This includes the ITSO section of Book 2. The Revenue Protection element of Book 2 has, however, been redacted as it is subject to a statutory exemption to the right of access to information under section 31(a) of the Freedom of Information Act (which relates to ‘Law Enforcement’). Note that disclosure under the Freedom of Information Act is considered to be a disclosure ‘to the world at large’ rather than the individual applicant. Whilst we make no suggestion that you would use the information for anything other than your own personal interest, in this instance the exemption has been applied as information regarding revenue protection procedures could be used by people wishing to avoid paying fares.
The use of this exemption is subject to an assessment of the public interest in relation to the disclosure of the information concerned. We recognise the need for openness and transparency by public authorities, but in this instance we believe that balance lies in favour of withholding the information to ensure that fare evasion is prevented wherever possible to protect public funds.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
