Request ID: FOI-2028-2122 Date published: 23 December 2021
You asked
Can you please tell me the Bus Stations currently manned by T.F.L Bus Station Controllers?
Are Bus Station Controllers with T.F.L based at one particular Bus Station or do they work at multiple?
Are the Bus Stations grouped together (EG: Geographically) so Bus Station Controllers can work at multiple designated Stations?
If so, what are the groups the divided Bus Stations that a Bus Station Controller can work at?
Do Bus Station Controllers work one individual shift pattern?
For example all early duty days or all late duty days?
Or is it a combination of both?
Can a Bus Station Controller do overtime as a Night Bus Station Controller?
We answered
TfL Ref: FOI-2028-2122
Thank you for your request received by Transport for London (TfL) on 4 December 2021.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked:
Can you please tell me the Bus Stations currently manned by T.F.L Bus Station Controllers?
Please see the list below.
South Bus Stations
North Greenwich
Kingston Cromwell Road
Kingston Fairfield
Crystal Palace
Addington Village
London Bridge
Vauxhall
Canada Water
West Croydon
North Bus Stations
Golders Green
Brent Cross Harrow Bus Station
Edgware Bus Station
Edmonton Green
Turnpike Lane
Stratford
Canning Town
Walthamstow
Waltham Cross
Central Bus Stations
Aldgate
Liverpool Street
Euston
Finsbury Park
Victoria
Hammersmith Upper
Hammersmith Lower
Putney Bridge
Shepherds Bush
White City
Are Bus Station Controllers with T.F.L based at one particular Bus Station or do they work at multiple?
They are allocated to that location including the surrounding area but may provide cover at other locations for operational resilience and if significant disruption occurs elsewhere on the network and requires intervention. Are the Bus Stations grouped together (EG: Geographically) so Bus Station Controllers can work at multiple designated Stations?
Yes, as shown in the tables above. If so, what are the groups the divided Bus Stations that a Bus Station Controller can work at?
Please see the table above. Do Bus Station Controllers work one individual shift pattern? For example all early duty days or all late duty days? Or is it a combination of both?
Normally, staff work duties including early and late shifts to ensure our operational cover provides the supervision required at bus stations and the surrounding area. They tend to work five days a week including weekend working. Can a Bus Station Controller do overtime as a Night Bus Station Controller?
Where staff are multi-skilled, they can form part of a pool that provides wider cover so that we have greater operational resilience, and the hours they work will include rest periods if the blocs of hours they work are flexible. If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall FOI Case Management Team General Counsel Transport for London
