Can you confirm that the TfL rail definition of a good service is a train that is not 30 minutes late. Under the foi act I would like to see the document that defines a good service.

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TfL Ref: FOI-2021-1920

Thank you for your email which we received on 30 August 2019 asking for information about the TfL Rail service document. Please accept my apologies for the delay in responding to you.

This part of your request “So can you confirm that the TfL rail definition of a good service is a train that is not 30 minutes late. Under the FOI act I would like to see the document that defines a good service” has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm we do hold the information you require.

Please find the service status document attached for your perusal.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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