Can'y the escalators study
Request ID: FOI-2015-1920
Date published: 28 January 2020
You asked
Hi,
I would like to quote your study on escalators (standing on the left and right), but can't seem to find it. All I got is just a bunch of articles about the study. Could you help me?
We answered
TfL Ref: 2015-1920
Thank you for your request received by us on 4 October 2019 asking for information about a study of standing on both the left and right hand sides of escalators at Holborn Station.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked for:
your study on escalators (standing on the left and right), but can't seem to find it. All I got is just a bunch of articles about the study. Could you help me?
Attached is a copy of the ‘Report on Holborn Pilot for Standing on Both Sides of Escalators’.
As the report states: ’A pilot was carried out at Holborn Station on London Underground for standing on both sides of escalators exiting the station. The aims were: to look at safety by reducing slips, trips and falls; to reduce congestion by using the escalators more effectively; and, to change customer behaviour. The data collected was both qualitative and quantitative’.
In accordance with TfL’s obligations under Data Protection legislation some personal data has been withheld, as required by section 40(2) of the FOI Act. This is because disclosure of this personal data would be a breach of the legislation, specifically the first principle which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard
FOI Case Officer
Information Governance
Transport For London
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